The Nature of Conflict in Project Teams
To learn how to manage conflict in teams and make group projects more fun, rewarding, and productive, it is important to understand that there are two kinds of potential conflict in any group activity – task conflict and interpersonal conflict.
Dealing With Conflict: Five Individual Styles
Managing conflict should be easy, right? You simply make sure that the group has the right amount of task conflict while avoiding interpersonal conflict.
Unfortunately, it is not that simple. In the heat of the moment, when conflict starts to emerge, team members respond in different ways that make managing conflict difficult. Understanding the various ways
that you and others deal with conflict is the first step towards managing conflict in groups.
Effective Strategies For Managing Conflict
What can you do when managing conflict becomes overwhelming? In this section we will discuss six effective strategies for managing team conflict.
These strategies can be used individually or in combination with one another in order to help the team reach an effective resolution. The six strategies to be discussed are:
- Clarify expectations at the beginning of the project
- Discuss conflict openly when it happens - not later
- Ask questions to appreciate the situation from other perspectives
- Recognize that the emerging conflict may not be the "real" conflict
- Generate multiple options for resolution, and lastly
- Use third parties to help mediate conflict.